Our Solutions
We provide bespoke solutions to fit your brand's needs. With our years of experience of being both distributors & retails, we have set up precise systems for direct-to-consumer brands to sell in this modern age.
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We provide bespoke solutions to fit your brand's needs. With our years of experience of being both distributors & retails, we have set up precise systems for direct-to-consumer brands to sell in this modern age.
You can count on our years of experience and tried, tested & trusted systems. We make sure your products are secure every step of the way from leaving your hands, getting stored in our warehouse to reaching your customers safely.
Like Fulfilled-by-Amazon, ship your goods to our Singapore warehouse. That’s all you need to do.
We entirely manage local B2B (retailers and corporate orders) & B2C last-mile deliveries, returns & exchanges etc for you.
We ship out your regional orders from Singapore as a nearby hub, and assign your regional customers a delivery concierge via local-language, on-the-ground customer service teams*.
What completes a good logistics system is a well-trained, professional customer service team to answer any customer inquiries. To find out more:
Good customer service closes more sales - great customer service creates lifetime supporters. We take great emphasis on the customer experience for your brand because they deserve to be amazed.
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Immediately after each sale, a local pre-delivery concierge is assigned to each customer to handle any inquiries or issues. This premium experience sets your brand leagues apart from your competitors.
Uniquely, our delivery concierge system is fully connected with logistics – providing unparalleled local human assurance over each order, despite that it may ship from overseas.
Our concierge will personally follow up with customers post-purchase to:
1. Ask how their experience was
2. Ask for a review
3. Ask for user-generated social shares/content
These powerful, human touchpoints leave a deep impression of your brand, and increases review/UGC rates by 10x-15x.
We call our customer service team "specialists", because they are trained to deeply understand a select few brands. Hospitality-trained, they are also empowered to exercise initiative to resolve issues, initiate service recovery and build strong brand rapport.
To truly connect with locals, you must at least speak their language. In Southeast Asia, multiple languages are used within even a single country.
Let our local customer specialists be your brand extension. Localise your brand, in the full essence of the word.
Through us, you can not only gather feedback from your customers, but also ask them specific questions. Understand how they found you, how they're using your product, and why they prefer it over your competitors
Get direct, transparent access to your customers' raw conversation data. Draw your own insights, develop hyper-relevant local marketing campaigns/product iterations and truly understand your customers.
Did you know that Singapore is the headquarters of many MNCs and a top Asian destination for MICE events? Corporate gifting is a massive industry here.
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Access our network of local printers, fully-handled, to customise your product(s) for corporate gifting.
This is particularly useful for creating samples to greatly increase deal closing rates.
When a corporate is looking to buy and customise hundreds of a product, you can bet that they want to physically see it beforehand.
We set up a corporate orders sample circulation programme for you.
Nothing beats having a trained sales specialist, when it comes to pushing your product(s) to be selected amongst your competitors.
Our specialists handle:
Corporates typically stick with an agent they have worked with previously when sourcing for product options for each project. These personal relationships are built over years, and are hard to overcome.
Why go against the flow? Leverage these local agents to push your product(s).
Corporate orders involve large quantums of money. Without a local presence, it is difficult for you to extend them credit terms. However, without credit terms, it may be difficult to close a deal, because of timeline urgency and/or internal corporate requirements.
We take over the credit risk for you, to remove this major point of friction.
Government-linked entities have specialised tender & paperwork processes and local presence requirements when it comes to procurement.
Let us handle this completely for you – opening up a whole new large potential market.
Aside from connecting your online store to local warehousing, you may require presence in physical retailers and local Amazon-like marketplace platforms.
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We:
We:
We built infrastructure for online retailers to simply list products, and have orders invisibly fulfilled by our central warehouse direct to customers – fully automated.
This creates a powerful retailer coverage multiplier effect even with a limited pool of stocks per SKU, and removes retailer onboarding inventory risk friction.
We insure against default by retailers – covering both credit terms and consignment structures.
Again, this significantly removes onboarding friction especially with new retailers/new products.
We translate, list you on and fully manage marketing/operations & fulfilment on local Amazon-like marketplaces.
Expand into local-language sales channels, end-to-end handled.
For all of the above, logistics is completely taken care of by our teams.
Consumers today expect an omnichannel experience where the brands stands by them when issues arise at any stage of their customer journey. Powerful, zero-dollar viral marketing awaits brands who perfect this model. Our systems allow us to perfectly customise a marketing strategy to your needs.
Utilise our network of local reward partners as customer activation incentives for referrals, user generated content, review and feedback rewards to engage with your customers.
Have you discovered a winning formula for marketing initiatives in your home markets? Let us know! We can replicate & experiment with them, and localise it for our markets.
Utilise our network of local reward partners as customer activation incentives for referrals, user generated content, review and feedback rewards to engage with your customers.
Deal with a dedicated, competent & well-trained agent from our team in English for everything that your brand needs.
We participate in exciting festive-period and ad-hoc events on your behalf. From talent sourcing (for levelling, review videos etc), hiring, influencer marketing to set-up - it’s all done!
Utilise local texting (while adhering to local laws) for:
We work together with other businesses locally to raise awareness of you to their customer base, such as shout-for-shout campaigns, giveaways, co-branded content etc.
Truly localise through fully accepting and paying out in local currencies. Gain an edge other traditional
e-commerce brands lack.